Find a Medicaid Provider
Call 1-800-640-5349 if you need help with the Provider Directory.
Crisis Resources
Assists individuals who may be experiencing a crisis to access support and services as quickly as possible.
24 hour Utah Crisis Line:
1-801-587-3000
Tooele Dispatch Line:
1-435-882-5600
For Network Providers
As the administrator of the Medicaid Behavioral Health funds for Tooele County, Optum works to partner with providers to provide a continuum of services for Medicaid Members.
The information we offer on this site will support providers in assisting clients and their families.
Frequently used reference materials and links include Provider Training information, client forms, manuals, and other important resources are found here, below:
Join the network—FORMS application
Update your provider information HERE
Update your specialties HERE
Alerts and announcements
- Network Provider Newsletter - Q3 2024
- Network Provider Newsletter - Q2 2024
- Network Provider Newsletter - Q1 2024
- Network Provider Newsletter - Q4 2023
- Network Provider Newsletter - Q2.Q3 2023
- Network Provider Newsletter - Q1 2023
- Network Provider Newsletter - Q4 2022
- Network Provider Newsletter - Q3 2022
- Network Provider Newsletter - Q2 2022
- Network Provider Newsletter - Q1 2022
Manuals, guidelines, and policies
ProviderConnect NX™ is our provider portal and is your primary tool for managing secure transactions including, admission, Timely Access data entry, Mental Health Event Record data entry, TEDS data entry, claim submission, and self-generated reports. ProviderConnect NX™ may also be referred to as PCNX™.
PCNX™ requires Multi-Factor Authentication (MFA), an added layer of security when accessing third party applications and helping to ensure PHI/PII is secure. After the user has completed MFA setup, PCNX™ may be accessed using the web browser of Chrome or Edge. No other software installation is required at the provider facility.
To request access to PCNX™ or the proprietary recorded PCNX™ training, please contact saltlakecounty.networkbox@optum.com.
- Provider Notice of Adverse Benefit Determination
- NABD Appeal Request Form
- NABD Instructions for Filing an Appeal
- Member Acknowledgement Form – English (1.2024)
- Member Acknowledgement Form – Spanish (1.2024)
- Tooele Member Rights Poster - English
- Tooele Member Rights Poster - Spanish
- UT Scale for Children/Adolescents with SED Form
- UT Scale on SMI including SUD Form
Provider training information
Optum is pleased to work with our network to provide training opportunities. Please be sure to take note of registration requirements. Most registrations will close the week prior to the offered training to allow for proper planning of webinar resources as well as provide participants with necessary information to join the sessions.
- September provider training calendar
- October provider training calendar
- November provider training calendar
- December provider training calendar
To register for trainings, click on the link in the calendar or email saltlakecounty.networkbox@optum.com
When applicable, to receive CEUs, you must attend a live training provided by Optum.
- Clinical Skills Training - Discharge Planning - 2023
- Clinical Skills Training - Discharge Planning - 2023 -video
- Clinical Skills Training - Treatment Planning - 2023
- Companion Guide 837I Institutional
- Companion Guide 837P Professional
- Cultural Responsiveness Training - 2024 - video
- Fraud, Waste and Abuse
- MHER Provider Training
- Program Integrity Exclusions Search
- Provider orientation - 2023
- Suicide Prevention State Plan | SUMH (utah.gov)
OptumHealth Education is a national eLearning portal that is targeted towards medical professionals (MD, PhD, R.N., P.A.) and offers CME and CEU based courses in behavioral health and related learning areas. Network providers can register for a free account at OptumHealth Education website.
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